I Go Organic are strongly committed to protecting the privacy of our customers. Any information you give us via our website, competitions, or telephone enquiries may be added to our database and will be processed in accordance with the Data Protection Act 1998, with whom we are registered as a Data Controller.
Registration Number: Z1342604
Your personal details will not be used in ways to which you have not consented.It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order from us.
Use of information and your preferencesWe will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you. For example, we will ask for your name, email and physical address, telephone number and payment card details when you register with us or place an order.
We will use this information to process your order and payment. If you default on payments, we may disclose your relevant details to debt collection agencies.
We may also review the products you buy using our on-line service or in store to enable us to give you information about products and services that you may be interested in.
We keep a record of your emails to use to assist in our management of your account with us.
Your telephone calls to us may be recorded and monitored for quality control and training purposes.
We will also use your contact details to communicate with you (see section on Contacting You).
The only other circumstances when we may provide details, from which you are identifiable, to third parties, are where we are required to do so by law, in order to administer your order (see section on Payment Details below), to our suppliers who process data on our behalf in the UK or abroad, inside or outside the EEA, and where required for business succession reasons.
Contacting youWe may occasionally need to contact you to enable us to fulfill your order correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email. If you have told us that you would prefer us to use a particular form of contact, we will endeavour to do so. You can update your preferred form of contact by viewing the contact details section of 'my account' when you are logged into our website.
From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers offered by us or by carefully selected third parties which we believe may interest you. We might ask for your views on our products or services to improve our offering. We will not send you any non-administrative emails or text messages without your consent. You can choose your preferences in this respect when you register with us, and you can update or change your preferences afterwards, on the contact details section of 'my account' when you are logged into our website, or by contacting our office. If we send you emails about products and services, we will provide a link that you can click on to change your preferences on your I Go Organic account, enabling you to "unsubscribe" from promotional emails. If you do any of these things, we will honour your preferences.
If you cancel your account with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting our office (contact details are given on the contact page of our website) or clicking on the link in the communication to "unsubscribe".
Security policyAs a company that does business over the Internet, we understand the importance of security. We have highly secure facilities to give you confidence when using your payment card, and when you give us personal information, such as your address or telephone number. Please note, however, that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.
We use Secure Sockets Layer (SSL) technology and strong encryption algorithms to encrypt your details as they're transmitted between your computer and our systems and then on into the banking network. This ensures, to the extent we can, that your payment card and personal details are kept private except where we have advised you otherwise in our terms and conditions or this statement. Your payment card details are NOT stored on our systems but with our accredited payment processor as per payment card industry (PCI) rules.
In order for us to offer you a fast re-purchase functionality we instruct our payment processor to store your card details as per PCI rules to facilitate repeat billings. PCI rules allow us to store the last 4 digits of your card which we display in purchase administration section so that you can confirm that you are using the correct card if you have multiple cards registered with us. No member of I Go Organic Staff will EVER see your full card details.
Every time you fill out personal or payment details on our site, your browser is switched to 'secure mode', to encrypt the information that you send to us. To verify you are in a secure part of the site look for a closed padlock icon, commonly in the bottom bar of your internet browser. If you have any further questions, please contact us
Payment DetailsI Go Organic NEVER share your card details with any third party except those needed to enact a transaction, our processor and our Acquiring Bank. Once your card is registered at the processor we can only access it through a referencing system dictated by our processor to us.
We will never email you asking you for your payment details; please be wary of fraudulent requests for your card details via this route.
CookiesI Go Organic use a feature of your internet browser called a 'cookie' on our site. Cookies are small text files sent by a web server to your web browser, stored on your computer and sent back to us each time you visit. Cookies are used by the vast majority of websites to provide features such as a shopping basket or automatic login. We use them in three ways:
There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the shop. Use of the auto login stores your account number and username in the Cookie, and your password will be stored there in an encrypted form. The I Go Organic Cookie will remain on your hard disk indefinitely.
Please note that we do not use Cookies to retrieve personal information about you from your computer. The only information we have about you is whatever you have knowingly and willingly provided to us.
All web browsers allow you to restrict the use of cookies on your computer - if you prevent us from placing a cookie, unfortunately you will not be able to use our site to place an order. This is because we use cookies to enable you to log in to your account.
Links to other sitesWhilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by I Go Organic, you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy policy to see how they will use your data.
Your rightsWe are registered under the Data Protection Act 1998 and comply with the Act in all our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
During any on line session you will be able to see and amend the details you have provided on line by clicking on 'My Account'.
The full history of your orders with I Go Organic is not available on line as it would slow the website down too much. If you would like a full statement of your transactions with us, we will happily post this to you free of charge. You can request a statement, or request access to any additional information held about you, from us by contacting us: details are provided on the contact page of our website.
Changes to this statementFrom time to time it may be necessary for us to update this Privacy Policy. We will notify you of any such changes by posting them on the I Go Organic website.
I Go Organic
Enterprise House, 5 Roundwood Lane,
Harpenden, Hertfordshire, AL5 3BW
Email: legals@igoorganic.com
Last updated 17th June 2008.